Returns & Warranty
At Packin Paws, we stand behind the durability and quality of our adventure-proof gear. Our policy is designed to give you peace of mind while you explore the great outdoors with your companions.
Returns & Change of Mind
We want you to love your gear. If you change your mind, we accept returns within 7 days of purchase, provided the items are in original, unused condition with all packaging intact. Please note that custom-sized or personalized items are not eligible for change-of-mind returns.
Faulty or Damaged Products
If your product arrives damaged or develops a fault due to manufacturing, we will provide a replacement or full refund in accordance with your rights. Please inspect your gear upon arrival and notify us immediately of any discrepancies.
3-Year Hardware Warranty
Our Biothane gear is built to last. We offer a 3-year warranty specifically covering the hardware—including snaps, buckles, and rivets. If your hardware fails under normal use conditions and care instructions have been followed. we will repair or replace the item free of charge.
What isn't covered
This warranty does not cover damage caused by chewing, neglect, improper use, normal wear and tear of the Biothane material (such as fading or surface scratches), or alterations made by the customer.
Important: Dog Safety
Your dog's safety is our priority. Always inspect gear before each use for signs of wear or damage. Packin Paws is not responsible for any injury or loss sustained while using our products. Gear should only be used for its intended purpose.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure.
How to Make a Claim
To initiate a warranty claim or return, please email us with your order number, a description of the issue, and clear photographs of the product's condition. We will review your request and provide further instructions on where to send the item.
Contact details
Email: packinpaw.detection@gmail.com
Location: Western Australia